Man With a Van Epsom Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Epsom provides removal, transport, man and van, and related services within our service area. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Client means the person, company or organisation requesting or paying for the services.

We, Us, Our means Man With a Van Epsom, the service provider.

Services means any removal, man and van, collection, delivery, loading, unloading, packing, or related services we agree to provide.

Booking means a confirmed request by the Client for our Services, whether made online, in writing, or verbally and accepted by us.

Goods means any items, belongings, furniture, equipment, or materials that we move, handle, or transport as part of the Services.

2. Scope of Services

We provide man and van and removal services within our usual operating area and, by prior agreement, to and from other locations within the United Kingdom. Our Services may include loading, transport, unloading, and if agreed, additional tasks such as basic packing or dismantling and reassembly of furniture.

The specific scope of your Service, including the number of personnel, size of vehicle, estimated duration, and any additional services, will be set out in your quotation or booking confirmation.

3. Booking Process

Bookings can be requested via our online form or through other communication methods made available by us from time to time. A booking is not confirmed until we have provided confirmation and, where required, received a deposit or pre-authorised payment.

When making a booking, you must provide accurate and complete information, including addresses, access details, parking restrictions, number of floors, presence of lifts or stairs, approximate volume of Goods, and any items requiring special handling. We reserve the right to adjust the quotation or decline the booking if significant discrepancies arise between the information provided and the actual circumstances.

We may ask you to provide an inventory or photographs of the Goods. Any quotation based on your description or inventory is an estimate only and may be revised if the volume of Goods, access conditions, or other key factors differ from those described.

4. Quotations and Pricing

Quotations are based on the information you provide and on our current pricing structure. Unless otherwise stated, quotations are exclusive of congestion charges, tolls, parking fees, ferry charges, or other third-party costs that may be incurred during the Service, which will be added to the final invoice if applicable.

We may offer hourly rates, fixed-price quotations, or a combination of both. The pricing structure for your booking will be made clear at the time of confirmation. Where an hourly rate applies, the chargeable time starts from the time our team arrives at the first pickup address and ends when unloading is completed at the final destination, subject to any minimum charge period.

We reserve the right to revise a quotation or charge additional fees if:

1. The work takes longer than anticipated due to circumstances beyond our control, including but not limited to delays caused by traffic, parking difficulties, restricted access, or waiting times imposed by the Client.

2. There are additional Goods not disclosed at the time of quotation.

3. Access is significantly more difficult than stated, for example due to narrow staircases, long carrying distances, or lack of lift access where a lift was expected.

4. Additional services are requested on the day of the move.

5. Payments and Invoicing

Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance payable on completion of the Service or in advance, depending on the nature and scale of the job.

Accepted payment methods will be specified in your booking confirmation. We do not accept payment by cheque unless expressly agreed in advance. Where payment is made by bank transfer, cleared funds must reach our account by the agreed deadline.

For hourly rate bookings, the final amount payable will be based on the actual time taken to complete the Service, subject to any minimum charge period. Part hours may be charged in increments to be specified in your booking confirmation.

If payment is not received when due, we reserve the right to withhold further Services, retain Goods in our possession under a lien until payment is made in full, and to charge reasonable interest and administrative fees on overdue amounts.

6. Cancellations and Amendments

If you wish to cancel or amend your booking, you must notify us as soon as possible. Any cancellation or amendment is only effective when we confirm receipt of your request.

We reserve the right to apply the following cancellation charges:

1. If you cancel more than 7 days before the scheduled Service date, any deposit paid may be refunded or transferred at our discretion, less any non-recoverable costs.

2. If you cancel between 7 days and 48 hours before the scheduled Service date, we may retain some or all of your deposit to cover lost booking opportunities and administrative costs.

3. If you cancel less than 48 hours before the scheduled Service date or fail to be present when our team arrives, we may charge up to 100 percent of the quoted price, including any minimum charges.

If you need to change the date, time, or scope of the booking, we will attempt to accommodate this where possible, but cannot guarantee availability. Changes may result in an updated quotation and revised charges.

We reserve the right to cancel or postpone a booking in circumstances beyond our control, including severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, we will offer to rearrange the Service at the earliest reasonable opportunity. Our liability will be limited to any deposit or prepayments received for the affected booking.

7. Client Responsibilities

The Client is responsible for:

1. Ensuring that adequate and safe access is available at all addresses, including the arrangement of parking permits or permissions where required.

2. Complying with any local parking or traffic regulations and being responsible for any fines or penalties arising from instructions you give us about where to park.

3. Packing Goods appropriately and securely, unless packing services have been agreed as part of the booking.

4. Disconnecting, defrosting, and draining appliances before the Service begins, unless we have explicitly agreed to handle this.

5. Ensuring that no prohibited, dangerous, illegal, or fragile items are included within the Goods without our prior written agreement.

6. Being present or represented at collection and delivery addresses to provide instructions, sign any relevant paperwork, and check that all Goods have been loaded and unloaded.

We will not be liable for any loss arising from your failure to meet these responsibilities.

8. Items We Do Not Move

Unless otherwise agreed in writing in advance, we do not move:

1. Hazardous, flammable, explosive, or toxic materials such as gas cylinders, paint, solvents, fireworks, or chemicals.

2. Illegal items or Goods obtained unlawfully.

3. Perishable or refrigerated Goods that require specialist handling.

4. Animals, plants, or live organisms.

5. Valuable items including cash, jewellery, watches, important documents, securities, or collections of high value such as fine art or antiques, unless specifically declared and agreed by us.

If such items are included without our knowledge, they will be carried at your sole risk and may not be covered by any insurance we hold.

9. Waste Removal and Disposal Regulations

We operate in accordance with relevant UK waste and environmental regulations. We are not a general waste collection service. Any removal or disposal of waste or unwanted items must be agreed in advance.

Where we agree to take away unwanted items for disposal or recycling, you confirm that you have the right to dispose of those items and that they do not contain hazardous or controlled waste, unless we have specifically agreed and are authorised to handle such materials.

We reserve the right to refuse to remove or transport any items which we consider to be unsafe, illegal, contaminated, or likely to cause damage to our vehicle, equipment, personnel, or other Goods.

Any additional charges imposed by disposal facilities, local authorities, or other third parties in connection with the disposal of your items will be passed on to you.

10. Liability and Limitations

We will take reasonable care while handling, loading, transporting, and unloading your Goods. However, our liability is subject to the limitations set out in this section.

We are not liable for:

1. Normal wear and tear, minor scuffs, or scratches that may occur during a typical move.

2. Loss or damage to Goods packed by you, unless there is clear evidence of our negligence.

3. Damage arising from defective or inadequately protected items, including flat-pack furniture that is not designed to be moved fully assembled.

4. Damage to the interior or exterior of property where access is difficult, restricted, or not reasonably suited to the size or weight of the Goods being moved, provided our team takes reasonable care.

5. Loss or damage where you or your representative instructs our team to undertake an action against our advice or normal practice.

Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement cost subject to a fair limit per job, unless a higher level of cover has been agreed in writing before the Service commences.

We shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of opportunity, emotional distress, or loss arising from delays, missed appointments, or failure to complete the Service on a particular date, where such failure is due to circumstances beyond our reasonable control.

11. Claims and Complaints

Any visible loss or damage to Goods or property must be reported to our team as soon as reasonably possible and no later than 48 hours after completion of the Service. Any complaint must include a clear description of the issue and, where possible, supporting evidence such as photographs.

We will investigate all complaints and, where appropriate, may offer repair, replacement, or a reasonable financial settlement in line with these Terms and Conditions. Failure to notify us within the specified time period may affect our ability to properly investigate and may reduce or extinguish any liability we might have had.

12. Delays and Access Issues

We will use reasonable efforts to arrive at the agreed time, but arrival times are estimates and may be affected by traffic, accidents, roadworks, weather, or other unforeseen circumstances. We are not liable for losses resulting from delay, provided we have used reasonable care and skill.

If we are unable to gain access to the collection or delivery address due to incorrect information, absence of the Client, or issues with keys, permits, or codes, we may wait for a reasonable period and charge for waiting time at our hourly rate, or treat the booking as cancelled and charge accordingly.

13. Insurance

We maintain appropriate insurance cover for our operations as required by law and by industry practice. Specific details of any Goods in transit or public liability insurance can be provided on request.

Your own household or business insurance may offer additional protection for moves and should be checked before the Service. It is your responsibility to arrange any supplementary cover for high-value items or for risks not covered by our standard insurance.

14. Data Protection and Privacy

We collect and process personal data such as your name, address, and contact details for the purpose of managing and delivering our Services, processing payments, and complying with legal obligations.

We will not sell your personal data to third parties. We may share necessary information with trusted third parties such as payment processors or subcontractors solely for the purpose of performing the Services or fulfilling legal duties.

By using our Services, you consent to such processing in accordance with applicable UK data protection laws.

15. Subcontracting

We reserve the right to use carefully selected subcontractors to carry out all or part of the Services. Where we engage subcontractors, these Terms and Conditions will continue to apply, and we will remain responsible for the proper performance of the Services.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms and Conditions or the provision of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by mandatory consumer protection laws.

17. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or our operating practices. The version in force at the time of your booking will apply to that Service.

You are encouraged to review the latest Terms and Conditions periodically. Continued use of our Services after changes come into effect will constitute acceptance of the updated terms for future bookings.

18. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the Services and supersede any prior understandings, representations, or agreements, whether written or oral.